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Client Experience Officer

Are you a dedicated, detail-oriented communicator with a passion for making a positive impact on clients and your community? If so, Therapy Lab invites you to be a part of our team as a Client Experience Officer on either a part-time basis (with the option to increase hours) or full-time.


  • You're a great communicator with both customers and your team.

  • You're organised, detail-oriented, and can prioritise multiple incoming tasks.

  • You're excited to be a part of a team working hard to achieve the best outcomes for the clients and community.

  • You take pride in your work and your environment and show it by being hands on and proactive.

  • You have excellent oral, written & communication skills.

  • You are fluent in conversational Mandarin/ Chinese.



As a Client Experience Officer, you will join us on a part-time (with the option to increase hours)/ part time basis at one of our clinics, with the possibility of working across different sites. This role reports to the Practice Manager and encompasses various administration tasks and key duties, including:

  • Managing client phone and email inquiries.

  • Booking and arranging appointments.

  • Account and invoice management, including NDIS, Medicare, and private health.

  • Creating and maintaining client profiles.

  • Data entry and reconciliation.

  • General office administration, including office supplies procurement.


How to Apply: If you possess the above skills and are eager to embark on an exciting and fulfilling career, please send us your application, including your resume and cover letter, to


For further information about this position or the company, please contact Elysia Low, Talent Manager on 03 9880 5988 or


We look forward to hearing from you.


Please note that only applicants short listed will be contacted.

Let’s Work Together

TLG Hub @ 13 Windsor Avenue

Mount Waverley VIC 3149

36 Raymond Street 

Blackburn North VIC 3130

427 Highbury Road

Burwood East VIC 3151

T: 03 9880 5988

F: 03 8677 9298

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