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Client Experience Officer

Therapy Lab is looking for multiple Client Experience Officers on a part-time basis (with option to increase hours)/ full-time basis, to join our team at Therapy Lab. 


Here at Therapy Lab Group, we are committed to offering our clients a comprehensive range of evidence-based and client-centred Allied Health services. We offer Speech Pathology, Nutrition and Dietetics, Psychology, Music Therapy, and Occupational Therapy services, all under one roof.


  • You're a great communicator with both customers and your team.

  • You're organised, detail-oriented, and can prioritise multiple incoming tasks.

  • You're excited to be a part of a team working hard to achieve the best outcomes for the clients and community.

  • You take pride in your work and your environment and show it by being hands on and proactive.

  • You have excellent oral, written & communication skills.

  • You are fluent in conversational Mandarin/ Chinese.



We are looking for a Client Experience Officer to join us on a part-time basis (with option to increase hours) in our clinic. You may be required to work across different sites. This role reports to the Practice Manager.


The role includes various administration tasks / key duties:

  • Managing client phone and email enquiries.

  • Booking and arranging appointments.

  • Account and invoice management, including NDIS, Medicare, and private health.

  • Creating client profiles.

  • Data entry and reconciliation.

  • General office admin, including office supplies procurement.


If you are interested in the role and are looking for an exciting and rewarding career, please send us your application (resume and cover letter) to

Please note, only shortlisted candidates will be contacted. Thank you.

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"The strength of the team is each individual member.

The strength of each member is the team."



Phil Jackson, professional basketball coach

Let’s Work Together

36 Raymond Street 

Blackburn North VIC 3130

T: 0402 445 454

F: 03 8677 9298

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